Did my order go through? I didn't receive a confirmation email.
If you did not receive a confirmation email with an order number, your order did not process in our system. It is common for the charge to show up on your credit/debit card bill as a pending charge, but the tendered amount will automatically be refunded into your account (typical time 1-3 business days, depending on your bank). Please try and place your order again, and contact us at customer service for further assistance.
My debit/credit card isn’t working and my order isn’t going through…help!
If the zip code on the billing address and card information field don’t match, our system will not accept your order. Here are a few solutions that have successfully fixed the problem:
- Place the order again with the same card
- Use a PayPal account
- Use a different credit/debit card
If all fails, we can manually process the order; however, the zip code on your payment information needs to match the zip code that you have on your bank account.
Why was my order cancelled?
Below are possible reasons as to why your order was cancelled/refunded:
You did not respond to an important email from Anjunabeats regarding a time sensitive email.
You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.
Your order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout):
- Billing Address
- Last 4 Digits of Credit Card/Debit Card Used
- E-mail Address
If you have any questions or concerns please send us an email at email@example.com.
What is a Non-Sterling Transaction Fee?
If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee (definition taken from Google.com).
Anjunabeats is not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.
Can I retroactively add a discount code?
All discount codes must be applied during checkout, and only orders that are unfulfilled will be eligible for retroactive discounts. Discount code must still be active for it to apply, and time-dependent codes will not be honored unless the purchase was made during the promo period. If you would like to apply a different discount, you will need to place a new order, and cancel the previous order by contacting firstname.lastname@example.org and providing your Order Number.